During the design process for Macintosh circuit boards, Steve Jobs said:
“I want it to be as beautiful as possible, even if it’s inside the box. A great carpenter isn’t going to use lousy wood for the back of a cabinet, even though nobody’s going to see it.”
Years later in an interview about the Macintosh, he also said:
“When you’re a carpenter making a beautiful chest of drawers, you’re not going to use a piece of plywood on the back, even though it faces the wall and nobody will ever see it. You’ll know it’s there, so you’re going to use a beautiful piece of wood on the back. For you to sleep well at night, the aesthetic, the quality, has to be carried all the way through.”
Jobs’ perfection for design was apparent not only for the computer itself, but also for the box that would contain it. Even though the box was going to be thrown in the trash after the consumer opened it, Jobs and the Mac team went through dozens of iterations to perfect the packaging.
Inside and out, designed mattered.
I never thought I’d think of that at a pizza joint.
Fewer things in life are as uneventful as pizza boxes. Most are square or are versions of rectangles. Color schemes and patterns are not inherent, only used to distinguish one box from that of a competitor. Even more so than a personal computer, a pizza box almost evaporates after it is opened, an afterthought that rarely ever rivals its contents. College dorm rooms do not judge pizzas by the boxes; it’s what’s inside that counts.
But people do judge books by their covers.
& Pizza’s new box design is not particularly breathtaking. In fact, I prefer the company’s previous version – clear, simple, spacious, yet bold. The shape of the box was oddly addictive, an elongated rectangle that looks as if it should house a keyboard, not a freshly baked gourmet pie. Not only that, they company created an advertising campaign of sorts using its name – “You & Pizza,” “Love & Pizza.”
The new design maintains the rectangular shape, but all else has changed. Retaining its black and white theme, black lines run through jaggedly. Angular yet not intrusive. The “&” symbol is centerfold, yet not as profound, being at the epicenter of the stripe orgy. The great disappointment, however, is the “Dupont South Now Open” advertisement. Where the company’s first box impressed with simplicity, shout outs to a new store are the ultimate blemish. No more clarity, simplicity.
But why am I writing about this box. Why am I daringly quoting Steve Jobs at the head of this piece.
Because someone gave a shit to design a pizza box. Someone decided to put thought into a pizza box, to spend time and resources. Someone cared. About the box.
My reality has not been distorted. For a pizza company, the content – a.k.a. the pizza – matters most, and & Pizza makes tasty pies. But what sets the company apart from a number of would-be competitors is its attention to detail. The willingness to consider the subtleties of the pizza-eating experience is under appreciated. The experience starts in the line, with the menu, with the counter tops, with the stools and chairs. From start to finish, you are eating a brand.
You eat the box as much as the pizza itself.